Frequently Asked
Questions

You must be at least 18 years of age, or the higher minimum required by the applicable licence jurisdiction, to register and use 398pkr. We carry out KYC age verification on all accounts before processing withdrawals and at other points during your account lifecycle. Accounts found to belong to minors are closed immediately.

398pkr is an English-language platform built with Pakistani players in mind, offering PKR account balances and content relevant to Pakistani sports and culture. However, 398pkr does not hold a Pakistani gambling licence and does not claim authorisation by any Pakistani government authority. Users are solely responsible for verifying the legality of online gambling in their own jurisdiction before registering.

Standard KYC requires a government-issued photo ID (such as your Pakistani CNIC or passport) and a recent proof of address (a utility bill or bank statement issued within the last three months). Depending on your account activity, we may also request proof of your payment method or source of funds. All documents must be clear, unedited and readable.

No. Each individual is permitted to hold only one registered account on 398pkr at any time. Multi-accounting is a breach of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of balances. If you have accidentally created a duplicate account, please contact support immediately.

Click the 'Forgot password?' link on the login page and enter your registered email address. You will receive a secure reset link to your inbox. Follow the link, set a new strong password and log back in. If you do not receive the email within a few minutes, check your spam folder or contact our support team.

The payment methods available in your cashier may vary. 398pkr aims to offer options familiar to Pakistani players, which may include popular digital wallets and bank transfer channels. References to services like Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah in our materials are provided as contextual references only and do not imply that any of these providers endorses or supports gambling on this platform. Always check your cashier for current available methods.

Minimum deposit amounts vary by payment method and are displayed in your cashier at the time of transaction. Balances are held and displayed in PKR for your convenience. Please review the current minimums and any applicable processing fees shown in the cashier before initiating a deposit.

Withdrawal processing times depend on your chosen payment method and whether your KYC verification is complete. Once 398pkr has approved the withdrawal, processing typically takes between a few hours and several business days depending on the channel. 398pkr is not responsible for delays caused by third-party payment processors. Ensure your KYC is complete before requesting a withdrawal to avoid additional review delays.

398pkr does not typically charge fees for standard withdrawals, but your payment provider or bank may apply their own transaction fees. Any applicable fees are displayed in the cashier before you confirm a withdrawal. Currency conversion charges may also apply depending on the method used. We recommend reviewing your provider's fee schedule.

Withdrawals may be placed on hold for several reasons: incomplete KYC verification, outstanding wagering requirements on active bonus funds, a pending security or fraud review, or instructions from a compliance authority. You will be notified if additional documentation is required. If your withdrawal has been pending longer than expected, contact our 24/7 support team with your transaction reference.

Your 398pkr account balance is displayed in PKR for ease of reference. Whether transactions are processed natively in PKR or converted from another currency depends on the payment method selected. Please review the currency terms shown in the cashier and check with your payment provider for any applicable conversion rates before transacting.

398pkr covers a wide range of sports, with a strong focus on markets that matter most to Pakistani players — including cricket (international Test matches, ODIs, T20Is, ICC tournaments and PSL matches), football, UFC and other combat sports. Esports markets are also available. The specific events and markets live at any given time depend on the sporting calendar and our odds providers.

In-play betting lets you place wagers on events that are already in progress. Markets and odds are updated in real time as the match situation changes. Be aware that there is a brief delay between the real-world event and what is reflected in the platform's data feed. Bets are not accepted until confirmed by the system and a bet reference is generated.

The 398pkr casino section includes slots, table games (such as blackjack, roulette and baccarat), a live dealer casino with real croupiers streamed in real time, instant win games and esports betting. RTP (return to player) percentages are theoretical values calculated over a large number of game rounds and do not guarantee individual session outcomes.

Live dealer games on 398pkr are provided by established third-party studios. Casino game outcomes for RNG-based slots and table games are determined by certified Random Number Generator systems. Live dealer results are determined by real physical equipment (cards, roulette wheel) operated by trained croupiers in a controlled studio environment. Specific certification details for individual games are available in the game information panels.

Yes. 398pkr is built with a mobile-first design and works on all modern smartphones and tablets through your mobile browser — no separate app download is required. The full range of sports betting, live casino and slots is available on mobile. For the best experience, ensure your browser is up to date and you have a stable internet connection.

398pkr offers a range of promotions including welcome bonuses for new players, reload bonuses, free bets, free spins and cashback offers. Available promotions are listed on the promotions page of the platform. Each offer carries its own specific terms, including wagering requirements, maximum bet limits during bonus play and expiry periods. Always read the individual promotion terms before opting in.

A wagering requirement specifies how many times a bonus amount (or bonus plus deposit) must be staked before any bonus-derived winnings can be withdrawn. For example, a PKR 1,000 bonus with a 30x wagering requirement means you must place a total of PKR 30,000 in qualifying bets before withdrawing related winnings. Wagering requirements for each promotion are clearly stated on the relevant promotion page.

Generally, only one active bonus may be held in your account at a time unless a specific promotion explicitly states otherwise. Claiming a new bonus while a previous one is still active may result in forfeiture of the earlier bonus. It is good practice to complete or opt out of an active bonus before claiming a new promotion. Check the individual promotion terms for any exceptions.

Yes. All bonuses have an expiry period within which the wagering requirement must be completed. The specific validity window is stated in the terms of each individual promotion. If the wagering requirement is not met before the bonus expires, the remaining bonus balance and any bonus-derived winnings will be automatically removed from your account.

Use a strong, unique password and do not share your login credentials with anyone. Enable two-factor authentication (2FA) if available in your account settings. Never respond to unsolicited messages claiming to be from 398pkr requesting your password — we will never ask for it. Log out of shared or public devices. If you suspect your account has been compromised, contact our support team immediately.

Log in to your account and navigate to the Responsible Gambling section within Account Settings. From there you can set daily, weekly or monthly deposit limits, loss limits and session time limits. Reductions to existing limits take effect immediately. Requests to increase a limit are subject to a cooling-off period to give you time to reconsider.

You can self-exclude through your Account Settings under Responsible Gambling, by contacting our 24/7 live chat team, or by emailing [email protected]. Self-exclusion can be set for 6 months, 1 year, 5 years or indefinitely. Once activated, your account is immediately blocked from all play, deposits and promotional communications. The period cannot be reversed once started. See our Responsible Gambling page for full details.

Our customer support team is available 24 hours a day, 7 days a week. You can reach us via live chat on the platform or by emailing [email protected]. Support is provided in English, and Urdu assistance is available on request. For account security, never share your password with a support agent — we will never ask for it.