Player Safety & Wellbeing

Responsible Gambling
at 398pkr

Gambling is entertainment. At 398pkr, we want every player to enjoy the platform safely, within their means and in full control of their play. This page explains the tools available to you, the warning signs to watch for, and where to get support if you ever feel gambling is becoming a problem.

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If gambling is causing you distress right now, please use the self-exclusion tool in your account settings or contact our support team immediately. You can also reach out to a counsellor or crisis support service. Stopping is always an option and we will help you do it.

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Play Safe, Stay in Control
Tools · Limits · Self-Exclusion
18+ Adults Only

Adults Only

18+ Only — No Exceptions

398pkr is strictly an adults-only platform. You must be 18 years of age or older — or the higher minimum required by the applicable licence jurisdiction — to register an account, deposit funds or place any wager. This is not a guideline; it is an absolute requirement.

We use KYC (Know Your Customer) age verification as a standard part of registration and before processing withdrawals. If there is any doubt about a player's age, the account will be suspended pending verification.

If you share a device with someone under 18, please log out of your 398pkr account when not in use and consider using password-manager or parental-control software to prevent access.

Pakistan Legal Notice

398pkr does not hold a Pakistani gambling licence and does not claim authorisation by any Pakistani government authority, regulator or financial institution. Online gambling may be restricted under Pakistan's Prevention of Gambling Act 1977 and related legislation.

You are solely responsible for verifying the legality of online gambling in your jurisdiction before using the platform. Nothing on this page or elsewhere on 398pkr constitutes legal advice. If you are unsure, seek independent legal guidance.

Responsible gambling tools at 398pkr are available to every registered player at no charge. Using them is encouraged and does not require justification. Your wellbeing is more important than your activity on this platform.

Your Control Tools

Responsible Gambling Tools at 398pkr

Every 398pkr account includes a full suite of responsible gambling tools, accessible from your account settings at any time. Here is what is available to you.

Deposit Limits

Set a maximum amount you can deposit per day, week or month. Once your limit is reached, no further deposits can be made until the period resets. You can lower your limit at any time with immediate effect. Requests to increase a limit are subject to a cooling-off period.

Loss Limits

Cap the total amount you can lose within a set period — daily, weekly or monthly. When your loss limit is hit, your account is automatically blocked from further wagering until the period ends. Reducing a loss limit takes effect immediately; increases require a cooling-off period.

Session Time Limits

Limit how long you can spend logged into the 398pkr platform in a single session. When your session limit is reached, you will be automatically logged out. This helps prevent extended, unplanned gambling sessions — particularly useful during long PSL match days or late-night play.

Reality Checks

Enable timed pop-up notifications that remind you how long you have been playing and how much you have wagered or lost in the current session. Reality checks encourage you to pause, reassess, and decide whether to continue — at intervals you set yourself.

Cool-Off Periods

Take a short break without permanently closing your account. Choose a cooling-off period of 24 hours, 48 hours, 7 days or 30 days. During a cool-off, your account is suspended from play, deposits and bonus claims. The period cannot be cancelled once started.

Self-Exclusion

Permanently or temporarily exclude yourself from the 398pkr platform. Self-exclusion can be set for a defined period (e.g. 6 months, 1 year, 5 years) or indefinitely. Once active, the exclusion cannot be reversed until the minimum period has elapsed and a deliberate reactivation request has been reviewed.

Step-by-Step

How to Set Your Limits

All responsible gambling tools are accessible directly from your account. No need to contact support — you are in control. Here is how to reach them.

01
Log In to Your Account

Access your 398pkr account using your username and password. If you have not registered yet, create an account first — you must be 18+ to register.

02
Navigate to Account Settings

Click your profile icon in the top corner and select "Responsible Gambling" or "Account Settings" from the dropdown menu.

03
Select Your Tool and Set Values

Choose the tool you want — deposit limit, loss limit, session timer, reality check, cool-off or self-exclusion — enter your preferred values and confirm. Reductions take effect immediately.

04
Contact Support If You Need Help

If you cannot access your account settings or want to self-exclude urgently, contact our 24/7 English support team. Self-exclusion can also be activated by support agents on your behalf.

Quick Reference

Available Limit Types

Daily Deposit Limit
Maximum PKR you can deposit in any 24-hour rolling period. Takes effect immediately when set or reduced.
Weekly Deposit Limit
Caps deposits across a 7-day window. Useful if you prefer weekly budgeting over daily tracking.
Monthly Deposit Limit
Sets your maximum deposit for a full calendar month. Ideal for players who manage finances month to month.
Loss Limit (Daily / Weekly / Monthly)
Automatically blocks further play once your net losses reach your chosen threshold within the selected period.
Session Time Limit
Logs you out after a set number of minutes or hours in a single session. Resets on next login.
Reality Check Interval
Pop-up notification every 15, 30 or 60 minutes reminding you of session duration and net spend.
Cool-Off Period
24h, 48h, 7 days or 30 days. Account suspended for play; no deposits, no bonus claims. Cannot be reversed mid-period.
Self-Exclusion
6 months, 1 year, 5 years or indefinite. Full account block. Reactivation only after period ends and deliberate review.

Immediate Help

Self-Exclusion — Your Right, Any Time

Self-exclusion is the most powerful tool available at 398pkr. When you activate it, your account is immediately blocked from all play, deposits and promotional communications for the duration you choose.

You can activate self-exclusion in three ways:

  • Via Account Settings: Navigate to Responsible Gambling in your account settings, select Self-Exclusion and choose your duration.
  • Via Live Chat: Tell the agent you want to self-exclude and they will action it immediately without requiring additional justification.
  • Via Email: Send a request to our support team and it will be processed as a priority.

Important: Once self-exclusion is activated, we will make reasonable efforts to identify and close any related accounts. Marketing communications to your email address will be suppressed for the duration. We strongly encourage you to also remove any saved payment details.

Know the Signs

Warning Signs of Problem Gambling

Gambling becomes a problem when it stops being entertainment and starts affecting your finances, relationships or mental health. Watch for these signs — in yourself or someone you know:

  • Spending more than you can afford to lose, or chasing losses to try to recover them.
  • Gambling with money set aside for rent, bills, food or other essentials.
  • Lying to family or friends about how much time or money you spend gambling.
  • Feeling anxious, irritable or unable to concentrate when not gambling.
  • Increasing bet sizes in an attempt to recapture the excitement of bigger wins.
  • Borrowing money — including from friends, family or informal lenders — to fund gambling.
  • Neglecting work, studies, family or health because of time spent gambling.
  • Using gambling as the primary way to cope with stress, loneliness or difficult emotions.

If any of these sound familiar, please reach out. Use the self-exclusion tool, speak to a trusted person, or contact a support helpline. Recognising the signs is the first step — acting on them is what matters.

Self-Assessment

Ask Yourself These Questions

Honest reflection is a powerful tool. If you find yourself answering "yes" to several of these, it is worth speaking to someone or activating a limit or self-exclusion.

Q1

Have you ever gambled longer than you planned, even when you intended to stop?

Q2

Have you placed bets with money you could not really afford to lose?

Q3

Have you returned to try to win back money you have already lost?

Q4

Have you hidden your gambling activity from family members or close friends?

Q5

Has gambling ever interfered with your work, family responsibilities or personal health?

Q6

Do you feel restless, anxious or irritable when trying to cut down or stop gambling?

Healthy Play

Signs of Healthy Gambling Habits

Gambling can be enjoyable when it stays in its proper place. Here is what healthy, controlled gambling looks like.

  • You set a budget before starting a session and stick to it, regardless of outcome.
  • You treat any money you gamble as the cost of entertainment — not an investment.
  • You stop when you have reached your limit, whether you are winning or losing.
  • Gambling is one leisure activity among several — not your primary source of enjoyment or income.
  • Your relationships, work and daily responsibilities are not affected by your gambling.
  • You feel equally comfortable walking away whether you have won, lost or broken even.
  • You use the deposit and loss limits available in your account as helpful boundaries.

Support & Help

Where to Get Help

If gambling is affecting you or someone you care about, professional support is available. The resources below offer confidential guidance in a range of formats. 398pkr support is also available 24/7 in English.

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398pkr Player Support

Our 24/7 English support team can help you activate any responsible gambling tool immediately, including same-session self-exclusion. Urdu assistance is available on request. Contact via live chat or email at [email protected].

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Gamblers Anonymous

Gamblers Anonymous is an international fellowship for people who want to stop gambling. Meetings, literature and a 12-step recovery programme are available in many countries and accessible online. Search for GA chapters and online meetings relevant to your location.

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Mental Health & Counselling

Problem gambling often connects to underlying stress, anxiety or depression. Mental health professionals, including counsellors and therapists accessible through private practice or community health services, can provide confidential support beyond gambling-specific programmes.

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Family & Community Support

Talking to a trusted family member, friend or community leader is often the most accessible first step. In Pakistan, family networks and community support structures can be a meaningful source of guidance and accountability during recovery from problem gambling.

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Crisis Lines & Helplines

If you or someone you know is in immediate distress, please contact a crisis support line in your area. Pakistan's Umang helpline (0317-4288665) provides mental health support, including for stress and addiction-related concerns. Always call local emergency services if there is immediate risk to safety.

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Third-Party Blocking Software

Software tools such as Gamban, BetBlocker and Net Nanny can block gambling websites across your devices — an additional layer of protection if self-exclusion alone is not enough. These tools are available independently of 398pkr.

A note from 398pkr: We include these resources because we genuinely want players to be well. A player who has taken a break and returned to gambling safely is far more valuable to us than one who continues to play in distress. Please use every resource available to you — there is no shame in seeking help, and asking for it is a sign of strength.

Protecting Others

Concerned About Someone Else?

If you are worried about a family member or friend whose gambling behaviour seems to be causing harm, there are constructive steps you can take.

  • Talk to them honestly but without blame — express concern rather than accusation, and listen without judging.
  • Encourage them to speak to a professional or use the 398pkr self-exclusion tool themselves.
  • Seek support for yourself — caring for someone with a gambling problem is stressful, and organisations like Gam-Anon offer support specifically for family members.
  • Do not cover financial losses on their behalf, as this can inadvertently enable continued gambling.
  • If a minor is involved, contact 398pkr support immediately so we can review the account.

Our Commitment

398pkr's Responsible Gambling Commitments

  • We will never market to a player who has self-excluded or is in a cool-off period.
  • We will never use pressure tactics or artificial urgency to encourage gambling.
  • We will suspend accounts where we have reasonable concern that a player may be a minor.
  • We will make responsible gambling tools accessible without hidden barriers.
  • We will act on requests for self-exclusion promptly and without requiring justification.
  • We will train our support staff to respond to problem gambling disclosures with care, not judgment.

Play With Confidence

Ready to Set Your Limits?

The best time to set a deposit limit, loss limit or session timer is before you start playing — not after. Log in to your 398pkr account and configure your responsible gambling tools now. If you have further questions, our FAQ and support team are here to help.

Visit Homepage Read Our FAQ About 398pkr

18+ only · Gambling carries financial risk · Terms & Conditions apply · 398pkr does not hold a Pakistani gambling licence